Question 1

What are the requirements to use this platform?

Accepted Answer

You need an Instagram Business or Creator account connected to a Facebook Page. Personal Instagram accounts are not supported due to Instagram API limitations. The setup takes just a few minutes through our secure OAuth2 connection.

Question 2

How does the AI caption generation work?

Accepted Answer

Our platform uses advanced AI to analyze your images for composition, mood, and content, then generates contextually relevant captions based on your brand voice and preferences. Each caption is unique and tailored to your specific image.

Question 3

Can I use this with multiple Instagram accounts?

Accepted Answer

Yes! You can connect unlimited Instagram accounts. Each account has its own subscription tier, settings, and quotas. This makes it perfect for agencies managing multiple clients or brands with different strategies.

Question 4

What languages are supported?

Accepted Answer

FREE tier: German & English. STARTER/PRO include 24 European languages: German, English, French, Spanish, Italian, Dutch, Portuguese, Polish, Swedish, Norwegian, Danish, Finnish, Greek, Czech, Hungarian, Romanian, Bulgarian, Croatian, Slovak, Slovenian, Lithuanian, Latvian, Estonian, Turkish. Asian Languages Pack (+€7.99/month): Japanese, Korean, Chinese, Hindi.

Question 5

What add-ons are available?

Accepted Answer

European Languages Pack (+€5/month): Unlock all 24 EU languages for FREE tier users. Asian Languages Pack (+€7.99/month): Japanese, Korean, Chinese, Hindi. GIF Stories (+€5/month): Create animated stories with GIF stickers, drag/resize/opacity controls. All add-ons are billed monthly and aligned with your plan's billing cycle.

Question 6

Is there a free trial?

Accepted Answer

Yes! Start with our FREE tier (10 stories/month, no credit card required). You can upgrade to STARTER or PRO anytime, and we offer a 30-day money-back guarantee on paid plans.

Question 7

How does the per-account pricing work for agencies?

Accepted Answer

Each Instagram account you manage has its own subscription. Mix and match tiers based on client needs - use FREE for testing, STARTER for growing clients, and PRO for high-volume accounts. This transparent model makes client billing simple.

Question 8

What's the difference between the plans?

Accepted Answer

FREE gives you 10 stories/month to test the platform (images only). STARTER adds 100 stories, video support (15s), and more regenerations. PRO removes all limits with unlimited stories, longer videos (30s), and shorter posting intervals.

Question 9

Is my Instagram account safe?

Accepted Answer

Absolutely. We use OAuth2 authentication approved by Facebook/Meta. We never ask for your Instagram password and can only access what you explicitly grant us permission to. Your account security is our top priority.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no penalties. You'll continue to have access until the end of your billing period. You can also downgrade to FREE tier if you want to keep using the platform.

Question 11

How does the ecommerce integration work?

Accepted Answer

Import your product feed and the AI automatically creates product videos for your stories. With the link-in-bio page, you make your profile shoppable. Click analytics show you which products perform best. Available from STARTER, with premium features in the Ecommerce addon.

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